Privacy Policy

At Charcoal and Crisp, we are committed to protecting your privacy and ensuring the security of your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you interact with our website or visit our restaurant in Sydney.

1. What Information We Collect

We may collect the following personal information:

Your name
Email address
Contact number
Reservation details (date, time, party size)
Dietary preferences or special requests
Payment information (only if online transactions are enabled)
Feedback or enquiries submitted via our website or social media

2. How We Collect Your Information

We collect personal information directly from you when you:

Make a reservation
Contact us via our website or email
Place an order or make a payment online (if applicable)
Subscribe to our newsletter or promotions
Participate in surveys, promotions, or events

3. Why We Collect Your Information

We collect your information to:

Manage bookings and provide our services
Communicate with you about your reservation or enquiries
Send you updates, promotions, or offers (only if you’ve opted in)
Improve our services and customer experience
Comply with legal obligations

4. Disclosure of Personal Information

We will not share your personal information with third parties unless:

It is necessary to provide a service you have requested (e.g., payment processing or booking system provider)
We are required by law or regulatory authorities
You have given your consent

All third-party providers we use are expected to comply with the Privacy Act and handle your data securely.

5. Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access or disclosure. Data may be stored electronically in secure systems. If we no longer need your information, we will take reasonable steps to destroy or de-identify it.

6. Access and Correction

You may request access to the personal information we hold about you, and you may request corrections if you believe it is inaccurate or outdated. Please email us at [insert your contact email] for any such requests.

7. Cookies and Analytics

Our website may use cookies to improve user experience and gather usage statistics. You may adjust your browser settings to refuse cookies, though this may affect site functionality.

8. Links to Other Websites

Our website may contain links to external sites. We are not responsible for the privacy practices of other websites and encourage you to read their privacy policies.

9. Contact Us

If you have any questions, complaints, or concerns about your privacy or this policy, please contact us at:

Charcoal and Crisp Lechon
16 Falcon St Crows Nest, NSW 2065
Email: contact@charcoalcrisp.com.au

We will respond within a reasonable time and aim to resolve all complaints fairly and promptly.